As noted above, called parties must submit an application and be approved to receive phone calls from ADC inmates. Click here for application rules. If you have been previously approved to receive calls from ADC inmates, you do NOT need to re-apply. Once approved, called parties do not need to take additional action to receive calls from an ADC inmate. Calls can be received using any of the three methods described below.

Each time an inmate/offender/resident attempts a call to your number, the system requires your positive acceptance prior to allowing the call to go through. The system also allows you to deny the call or block future calls to your number, in addition to offering the opportunity to hear a rate quote for the call.

Once they are approved to receive calls by ADC, friends and family members do not need to contact anyone further. Payment options will either be presented at the time calls are accepted, or through other methods as described below. Three primary methods of payment are available:

Prepaid Collect Calls

• During your first accepted call you will be automatically be given the opportunity to set up an account with a customer service representative. Alternatively, called parties can contact CenturyLink's billing agent ICSolutions at 888-506-8407 or www.icsolutions.com.
• Taxes are separate from the Prepaid Collect balance.
• Purchases are posted on the same day.

Debit Phone Time

Debit services are purchased directly by inmates using funds from his/her trust or commissary account. For more information on how to send money to an ADC inmate, click here.

Traditional Collect Calls

Traditional Collect calls can be received by individuals who fall within the following guidelines:

• The local service provider must have an active collect billing service agreement in place; for example, most cell phone providers do not provide Traditional Collect billing services
• A monthly spending limit is set based on payment history, including a payment history of 6 months or more with no past due balances or service interruptions.
• If your phone number is eligible for Traditional Collect billing, your calls will be completed automatically and billed on your local phone bill.
• Note: It is important that called parties review and pay inmate calling charges on their local phone bill. Non-payment will result in the number being blocked from receiving future calls, and require the called party to coordinate payment with their local phone company prior to receiving future calls. If a Traditional Collect customer wishes to set up a Prepaid Collect account as a more convenient option, please contact CenturyLink's billing agent ICSolutions at 888-506-8407 or www.icsolutions.com.

• Visa and MasterCard credit cards (Prepaid Collect)
• Debit Card (Prepaid Collect)
• Western Union (Prepaid Collect)
• Money order or cashier's check (Prepaid Collect)
• Local phone bill (Traditional Collect Only)

Yes. You may accept calls on your cell phone by setting up a Prepaid Collect account through CenturyLink's billing agent ICSolutions, by calling 888-506-8407 or visiting www.icsolutions.com. Debit (inmate-paid) calling also allows calls to cell phones.

Please click here to view the rate table

There are Three Ways to Purchase Prepaid Collect Services:

• Online: The fastest and easiest way to purchase prepaid phone services is by using the Online Payment Processing Service. This service allows you to conveniently purchase prepaid phone services using a credit or debit card. As soon as your payment is complete, your inmate has access to the services just purchased.
• By phone: Toll-free customer service is available 24/7/365 at 888-506-8407.
• By mail: To purchase Prepaid Collect phone services using a certified check or money order (we are sorry but personal checks are not accepted), please mail to:

For Prepaid Collect:

CenturyLink/ICSolutions
Attn: Customer Service Department / Prepaid Collect Account
2200 Danbury Street
San Antonio, TX 78217

When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number you wish to receive calls from.

Blocks on Phones

When you receive a call from ADC inmates, you will be given the option to to refuse that call. Additionally, you will be given the option to block all future calls from ADC.

If a called party inadvertently blocks their phone number in error, please call CenturyLink's agent ICSolutions at 866-506-8407.

The Inmates complete a form provided by ADC and place it into a drop box for resolution.

The following restrictions may be applied by the ADOC to inmate calls:

• Limits on length of calls.
• Limits on number of calls to the same number in a given length of time.
• Call monitoring, recording, and inmate voice validation (in order to place calls).
• Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers.
• Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems, or requests by a called party.

Release cards issued to inmates upon release shall contain the balance of account which includes Spendable, DDA, Retention and Discharge monies. The inmate phone account monies will be posted to this release card to complete the phone account refund process.

Simply call ICSolutions at 888-506-8407. Written requests can be mailed to:
CenturyLink/ICSolutions
Prepaid Collect Refund Request
2200 Danbury Street
San Antonio, TX 78217

• Include your name, address and the phone number associated with the Prepaid Collect account.
• Please also allow up to eight weeks for refunds by mail to be received.

Calls can disconnect for a variety of reasons including:

• accepting call waiting
• using a cell phone
• using a cordless phone
• placing a call on hold
• security reasons within the facilities

Some telephone systems do not have a billing agreement with CenturyLink Public Communications to allow you to receive a collect call. These services are primarily Voice over Internet Protocol providers. (VoIP)

Once prepaid phone services are purchased, calls can be accepted almost immediately thereafter.

For Prepaid Collect customers, please call 888-506-8407. For Traditional Collect customers, call 888-664-7839. Our representatives can investigate technical problems with your phone call, including listening to the call recording to determine the cause. If it is determined that the problem was not caused by another external factor (for example, a bad cell phone connection), our Customer Care Representative can credit phone services back to the account that was used for the call.

Customer service for Traditional Collect calls billed on a home phone bill is available at 888-664-7839