The application to transfer control of CenturyLink Public Communications Inc. to Inmate Calling Solutions, LLC, dba ICSolutions was granted by the FCC on August 11, 2020 and the subsequent sale officially closed on August 27, 2020. The name of CenturyLink Public Communications Inc. has formally been changed to ICS Corrections, Inc. ("ICI"). ICI is a wholly owned subsidiary of Inmate Calling Solutions, LLC and will leverage all of the back-office infrastructure of its parent company, however, ICI will retain its own operational identity and will continue to honor all current and future agency contracts with the same dedication and customer support as has always been provided.
Please note: As of December 1, 2020, the www.centurylinkcorrections.com website will no longer be available. Please go to www.icscorrections.com to access all of the agency specific information.
Family and friends can set up a Prepaid Collect account in three different ways:
ADC has contracted with CenturyLink to provide calling and account billing services to inmates. Recipients of these calls may include friends and family members.
Please note: Called parties must submit an application and be approved to receive phone calls from ADC inmates.
Click here for application rules . If you have been previously approved to receive calls from ADC inmates, you do NOT need to re-apply.
Friends and family members can establish Prepaid Collect calling accounts to pay for inmate calls to their phone number. Accounts can be managed by phone or internet. Inmates can also purchase phone time through commissary. Please see Available Services for more information.
The following restrictions may be applied by the ADC to inmate calling:
Payment Type | Call Type | Connection Charge | Per Minute Rate |
Prepaid Collect | Local |
$0.00
|
$0.12
|
IntraLATA |
$0.00
|
$0.20
|
|
InterLATA |
$0.00
|
$0.21
|
|
Interstate |
$0.00
|
$0.21
|
|
International |
N/A
|
N/A
|
|
Debit (Inmate-Paid) | Local |
$0.00
|
$0.12
|
IntraLATA |
$0.00
|
$0.20
|
|
InterLATA |
$0.00
|
$0.21
|
|
Interstate |
$0.00
|
$0.21
|
|
International |
$0.00
|
$0.40
|
|
Excludes taxes and government-mandated surcharges | |||
Transaction Fees | |
Provider-imposed ancillary transaction fees have been eliminated by ADC. This elimination includes transaction fees for purchasing Prepaid Collect Services using a credit/debit card.
Please note that if using Western Union to purchase Prepaid Collect services, Western Union will charge a fee of $5.50 when using its SwiftPay product. No additional fees are imposed by CenturyLink on top of these negotiated charges. |
* Certified check or money order only for purchase by mail; we are sorry but personal checks are not accepted
** See also Prepaid Collect refund process and Debit refund process below.
Calls can be completed to cell phones, internet phone services, or other services which do not provide Traditional Collect billing.
Each time an inmate/offender/resident attempts a call to your number, the system requires your positive acceptance prior to allowing the call to go through. The system also allows you to deny the call or block future calls to your number, in addition to offering the opportunity to hear a rate quote for the call.
Once they are approved to receive calls by ADC, friends and family members do not need to contact anyone further. Payment options will either be presented at the time calls are accepted, or through other methods as described below. Three primary methods of payment are available: