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Oregon Department of Corrections
Rates and Fees
Available Services
FAQ
En Español

This site provides information on the contracted services thru CenturyLink supporting the Correctional Communication System (CCS) that serves the Adult in Custody (AIC) populations at the Oregon Department of Corrections facilities. This site explains how to receive calls from ODOC - AICs along with information on how to set up, fund, and maintain those accounts that support the communication services for AIC's during their ODOC incarceration period.

Please use this weblink Oregon Department of Corrections (ODOC) to access the ODOC website which has related information.

Coming Soon!

ODOC has contracted with CenturyLink to provide communications and account billing services to AICs. Recipients of these calls may include friends, family, and attorneys.All of us at the CenturyLink group are excited to be entrusted with the opportunity to provide this important service to the AIC's, their Friends and Family members and to the public of the great state of Oregon. We look forward to providing all users of the system a truly great service!

  1. Friends and Family Phone Number Validation

    In order to receive a telephone or video call, friends and family members must validate their telephone number by setting up an account through CenturyLink's billing agent ICSolutions.

    Once an account is created, you will then select "Validate Phone Number" from the "What would you like to do?" drop down menu. Friends and family members will be required to provide a credit/debit card number (for authorization purposes only), be in possession of the phone you wish to validate and be capable of receiving a text message.

    Once your number is validated, you will be eligible to receive both telephone and video calls. The entire online phone number validation process typically takes less than 5 minutes.

    If a valid credit/debit card or cell phone are not available, you may validate your telephone number by emailing a copy of a valid telephone bill and government issued ID to customer@icsolutions.com or via mail to the following address. Phone number validation requests sent in by mail typically take 5 to 7 business days to process.

    ICSolutions
    2200 Danbury St
    San Antonio, TX 78217
  2. Set Up a Prepaid Account

    If friends and family members want to pay for telephone or video calls, a Prepaid account can be easily set up through CenturyLink's billing agent ICSolutions at 888.506.8407 or www.icsolutions.com. Although you may fund an account at any time, you will not be eligible to receive telephone or video calls until your phone number has been validated.



Refunds

Any prepaid funds paid to the current communications provider cannot be used on the new CenturyLink communications system. Please plan to utilize all existing funds prior the system change. Refund requests must be submitted to the previous provider by calling 866.516.0115.

Transition Schedule:

The below schedule displays the current transition schedule; however, if unforeseen operational circumstances require the schedule to be adjusted, those changes will be made and identified as needed to keep you informed. As all communication services transition to CenturyLink, Friends and Family members will need to register and validate their phone number with CenturyLink in order to receive calls and continued communications with ODOC AICs.

Please note that registration & validation of your phone number is mandatory.

Site Transition Dates
Start End
Deer Ridge Correctional Institution (DRCI) Thu 6/4/20 Fri 6/5/20
Columbia River Correctional Institution (CRCI) Wed 6/3/20 Fri 6/5/20
South Fork Forest Camp (SFFC) Mon 6/8/20 Mon 6/8/20
Two Rivers Correctional Institution (TRCI) Mon 6/8/20 Wed 6/10/20
Oregon State Penitentiary (OSP) Tue 6/9/20 Fri 6/12/20
Eastern Oregon Correctional Institution (EOCI) Thu 6/11/20 Tue 6/16/20
Santiam Correctional Institution (SCI) Mon 6/15/20 Mon 6/15/20
Mill Creek Correctional Facility (MCCF) Tue 6/16/20 Tue 6/16/20
Oregon State Correctional Institution (OSCI) Wed 6/17/20 Thu 6/18/20
Snake River Correctional Institution (SRCI) Wed 6/17/20 Thu 6/25/20
Shutter Creek Correctional Institution (SCCI) Fri 6/19/20 Fri 6/19/20
Warner Creek Correctional Facility (WCCF) Mon 6/22/20 Mon 6/22/20
Coffee Creek Correctional Facility (CCCF) Tue 6/23/20 Fri 6/26/20
Powder River Correctional Facility (PRCF) Fri 6/26/20 Fri 6/26/20

Please note: These dates are subject to change. Any changes to the transition schedule will be updated to the transition table above.

Restrictions

The following restrictions may be applied by ODOC to AIC calling:

Adult in Custody Communications Rates
Rates*
Domestic Calls $0.09 per minute
International Calls $0.20 per minute
Video Calls $5.88 per session (28 min session)
Tablet Usage (ODOC content) Free
Tablet Usage (entertainment) $0.04 per min.
Tablet Usage (messaging) $0.25 per msg (8,000 char max)
F&F Message/Photo sent $0.25 per msg or photo (8,000 char max)
F&F Voicemail $0.50 per voicemail
*Prices are inclusive of taxes and fees

Prepaid Friends and Family Service Fees
Service Fee Amount
Account Setup $0.00
Purchase by phone with live agent $0.00
Purchase by web or automated phone system $0.00
Purchase by mail* $0.00
Purchase using Western Union Swift Pay** $5.50
Fee for refunding unused balance $0.00
* Certified check or money order only for purchase by mail. Personal checks are not accepted.
** Fees are charged by Western Union; no additional fees are imposed by CenturyLink on top of these negotiated charges


AIC Communication Funding Fees
Deposit Amount Web Lobby Kiosk Lockbox
$0.01 - $25.00 $1.95 $3.00 FREE
Walk-In Location $3.95
Web = credit/debit card payments only.
Lobby Kiosk = coming soon
Lockbox = cashiers check or money order.
Walk-In Location = cash only

Trust Deposit Funding Fees
Deposit Amount Web Phone Lobby Kiosk
$0.01 - $19.99 $2.95 $3.95 $3.00
$20.00 - $99.99 $5.95 $7.95 $3.00
$100.00 - $199.99 $7.95 $8.95 $3.00
$200.00 - $300.00 $9.95 $10.95 $3.00
Walk-In Location $5.95
Web = credit/debit card payments only.
Phone = credit/debit card payments only.
Lobby Kiosk = coming soon
Walk-In Location = cash only

Available Services
Prepaid Calling Services

Provided through CenturyLink's billing agent ICSolutions. Prepaid services allow you to receive AIC phone calls to your validated phone number, receive video calls, and leave voice messages for AICs.

No monthly spending limits.

Messaging Services

Friends and family members can communicate with AICs through CenturyLink's electronic messaging system, provided through CenturyLink's billing agent, ATG.

Or Call 888-506-8407
Payments accepted
credit card image
Money Orders and Cashier's Checks also accepted by mail


Payments accepted
credit card image
Money Orders and Cashier's Checks also accepted by mail

AIC Communications Account Services

The new communication system allows for you to add money to the AIC's communications account, which they can use to pay for calling and tablet services. AIC communications account deposits can be made online at the link below, lobby kiosk, walk-in location, or by mailing a certified check or money order to our lockbox at the address below.

Access Corrections
Oregon DOC AIC Communication Payments
PO Box 12486
St. Louis, MO 63132
Trust Account Services

CenturyLink offers trust account deposit services, through our billing partner Access Corrections. Trust account deposits can be made online using the link below, by phone, at a lobby kiosk, or at any of our walk in funding locations.




Walk in funding is available at Dollar General, Family Dollar, 7 Eleven or CVS Pharmacy.

walk in funding image
Direct Billed

Available only to attorneys and bondsmen, Direct Bill enables high volume customers to pay for calls using a separate monthly bill.

Manage Your Service

Call 800-464-8957
FAQs
Who do I contact about receiving calls from the Oregon Department of Corrections (ODOC)?

In order to receive a telephone or video call, friends and family members must validate their telephone number by setting up an account through CenturyLink's billing agent ICSolutions.

Validate your phone number

Once an account is created, you will then select "Validate Phone Number" from the "What would you like to do?" drop down menu. Friends and family members will be required to provide a credit/debit card number (for authorization purposes only), be in possession of the phone you wish to validate and be capable of receiving a text message.

Once your number is validated, you will be eligible to receive both telephone and video calls. The entire online phone number validation process typically takes less than 5 minutes.

If a valid credit/debit card or cell phone are not available, you can validate your telephone number by emailing a copy of a valid telephone bill and government issued ID to customer@icsolutions.com or via mail to the following address. Phone number validation requests sent in by mail typically take 5 to 7 business days to process.

ICSolutions
2200 Danbury St
San Antonio, TX 78217
  • Set Up a Prepaid Account

    If friends and family members want to pay for telephone or video calls, a Prepaid account can be easily set up through CenturyLink's billing agent ICSolutions at 888.506.8407 or www.icsolutions.com. Although you may fund an account at any time, you will not be eligible to receive telephone or video calls until your phone number has been validated.

  • How do I purchase prepaid calling services?

    There are Three Ways to Purchase Prepaid Services:

    1. Online: The fastest and easiest way to purchase prepaid calling (phone and video) services is by using the Online Payment Processing Service. This service allows you to conveniently purchase prepaid calling services using a credit or debit card. As soon as your payment is complete, you will have access to the services just purchased.
    2. By phone: Toll-free customer service is available 24/7/365 at 888-506-8407. During your first accepted call you will automatically be given the opportunity to set up an account over the phone with a customer service representative. During future calls, you will also be given the opportunity to purchase additional calling time when your Prepaid balance becomes low.
    3. By mail: To purchase prepaid calling services using a certified check or money order (personal checks are not accepted), please mail to:
      For Prepaid Calling Services:
      CenturyLink/ICSolutions
      Attn: Customer Service Department / Prepaid Account
      2200 Danbury Street
      San Antonio, TX 78217

    When purchasing prepaid calling services through a mail-in purchase, please be sure to include with your payment, your name, address and the designated telephone number to which you wish to receive calls.

    How do I purchase prepaid messaging and tablet services?

    Friends and family members can communicate with AICs through CenturyLink's electronic messaging system, provided through CenturyLink's billing agent, ATG.

    The new communication system allows for you to add money to the AIC's communications account, which they can use to pay for calling and tablet services.

    • Visa and MasterCard credit cards (US Cards only)
    • Debit Card
    • Western Union
    • Money order or cashier's check

    credit card image

    How do I add money to an AIC trust account?

    CenturyLink offers deposit services to fund an AICs trust or communications account. These services are provided by CenturyLink's billing partner Access Corrections.

    Walk in funding is available at Dollar General, Family Dollar, 7 Eleven or online at the link below.

    walk in funding image
    What is the trust deposit fee?

    CenturyLink offers deposit services to fund an AICs trust or communications account. These services are provided by CenturyLink's billing partner Access Corrections.

    Trust Deposit Funding Fees
    Deposit Amount Web Phone Lobby Kiosk
    $0.01 - $19.99 $2.95 $3.95 $3.00
    $20.00 - $99.99 $5.95 $7.95 $3.00
    $100.00 - $199.99 $7.95 $8.95 $3.00
    $200.00 - $300.00 $9.95 $10.95 $3.00
    Walk-In Location $5.95
    Web = credit/debit card payments only.
    Phone = credit/debit card payments only.
    Lobby Kiosk = coming soon
    Walk-In Location = cash only

    Can I receive calls on my cell phone?

    Yes, once your number has been validated, you may accept calls on your cell phone by setting up a Prepaid Collect account through CenturyLink's billing partner ICSolutions, by simply following the prompts during your first accepted call or by funding your account at www.icsolutions.com.

    Once your number has been validated, you may receive calls paid for by the inmate from their communications (debit) account.

    What are the rates for receiving calls from AICs?
    Who do I contact to block or unblock my number from Oregon Department of Corrections AICs?

    Blocks on Phones

    When you receive a call from ODOC AICs, you will be given the option to refuse that call. Additionally, you will be given the option to block all future calls from ODOC. If a called party blocks their phone number in error, you should call customer service at 888-506-8407 to remove the block.

    Can I make a video call without getting my phone number validated?

    You are required to validate your phone number prior to any communications with an ODOC AIC.

    Who does an AIC contact if you are having problems completing calls?

    AICs can file a complaint by leaving a voicemail through the AIC telephone system. CenturyLink staff will work to resolve the issue and provide feedback to AICs by leaving them a voicemail you can listen to through the AIC phone system.

    What other restrictions are there on calls from ODOC AICs?

    The following restrictions may be applied by the ODOC to AIC calls:

    • Limits on length of calls (currently 30 minutes maximum).
    • Calling availability hours may vary by facility
    • Limits on number of calls to the same number in a given length of time.
    • Call monitoring, recording, and AIC voice validation (in order to place calls).
    • Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers.
    • Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems or requests by a called party.
    How do I get a refund for unused Prepaid services once my loved one is released?

    Simply call 888-506-8407. If refunding to the credit or debit card on file, refunds are processed on the same day requested, typically within 15 minutes.

    Written requests can be mailed to:

    CenturyLink/ICSolutions
    Prepaid Refund Request
    2200 Danbury Street
    San Antonio, TX 78217
    • Include your name, address and the phone number associated with the Prepaid account.
    • Please allow up to two weeks for refunds by mail to be received.
    Why was my call disconnected?

    Calls can disconnect for a variety of reasons including:

    • Accepting call waiting
    • Dropped calls from a cell phone or VoIP number (phone service over the internet) due to poor coverage
    • Placing a call on hold
    • Security reasons within the facilities
    My phone call was inaudible or was disconnected prematurely. How can I get a refund?

    For Prepaid customers, please call 888-506-8407. Our representatives can investigate technical problems with your phone call, including listening to the call recording to determine the cause. If it is determined that the problem was not caused by another external factor (for example, a bad cell phone connection), our Customer Care Representative can credit phone services back to the account that was used for the call.

    My video call suffered connectivity problems. Can I get a refund?

    For Prepaid customers, please call 888-506-8407. Our representatives can investigate technical problems with your phone call, including listening to the recording to determine the cause. If it is determined that the problem was not caused by another external factor (for example, internet connectivity issues), our Customer Care Representative can credit video services back to the account that was used for the call. However, external internet connectivity issues during a video call will not be refunded.

    I am an attorney or bail bondsmen. What options are available to me?

    Prepaid is the easiest way to receive calls and manage cost. Alternately, a separate monthly bill can be sent directly to your office (Direct Billing). To set up a direct billing arrangement, call 800-464-8957. Direct billing is available only to attorneys and bondsmen.

    Where do I learn about funding Trust or AIC Communications Accounts?

    You can learn more about funding Trust Accounts at www.help.accesscorrections.com.

    Where do I learn about emailing an AIC?

    You can learn more about emailing an AIC at www.corrlinks.com/FAQ.aspx.