This site provides information on how to receive calls from inmates at the Wisconsin Department of Corrections (WIDOC).
WIDOC has contracted with CenturyLink to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys.
The following restrictions may be applied by the WIDOC to inmate calling:
|Payment Type||Call Type||Per Minute|
|Prepaid Collect ("Advance Connect")||Local||$0.12|
|Excludes taxes and government-mandated surcharges|
|Prepaid Collect ("Advance Connect") - Account Setup*||$0.00|
|Prepaid Collect - Purchase by phone or internet||$3.00|
|Prepaid Collect - Purchase by live representative||$5.95|
|Prepaid Collect - Purchase by mail**||$0.00|
|Prepaid Collect - Fee for refunding unused balance***||$0.00|
|Traditional Collect - Bill Processing Fee||$0.00|
|Third Party Fees|
|Prepaid Collect - Purchase by MoneyGram||$10.95|
|Prepaid Collect - Purchase by Western Union||$10.95|
* Includes Prepaid Collect
** Certified check,money order, and personal checks are accepted. When paying with a personal check please be aware that a returned check charge of up to $25 may apply for dishonored checks.
*** See also Prepaid Collect refund process below
Money Orders, and Cashier's Checks, and personal checks are also accepted by mail. Personal checks are subject to a fee of up to $25 if dishonored.
Called parties do not need to contact anyone prior to receiving calls from a WIDOC inmate. Each time a WIDOC inmate attempts a call to your number, the system requires your positive acceptance prior to allowing the call to go through. The system also allows you to deny the call or block future calls to your number, in addition to offering the opportunity to hear a rate quote for the call.
Billing services for WIDOC are provided through CenturyLink agent Securus Technologies. Payment options are summarized below, and also available at www.securustech.net/phone-services.
An Advance Connect account can be easily set up after receiving your first call from a WIDOC inmate. During the first call, you will receive a brief complimentary conversation with the inmate and then be given the opportunity to establish an account. Alternatively, accounts can be set up CenturyLink's billing agent Securus at 800-844-6591 or www.securustech.net. Please note that taxes are separate from the account balance.
Traditional Collect calls can be received by individuals who fall within the following guidelines:
A Direct Bill account allows you to receive collect calls and have the charges billed directly to you each month by CenturyLink billing agent Securus. This account is a good option if the inmate is incarcerated for longer than two years or if you are an attorney, bail bondsmen, consulate, social worker or other small business or government agency. With verification or approved credit, you can receive an itemized monthly bill statement for your calls.
Yes. You may accept calls on your cell phone by setting up a Prepaid Collect account by calling 800-844-6591 or visiting www.securustech.net.
Please click here to view the rate table.
CenturyLink/Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757
When you receive a call from WIDOC inmates, you will be given the option to refuse that call. Additionally, you will be given the option to block all future calls from WIDOC. If a called party blocks their phone number in error, please call customer service at 800-844-6591 to remove the block or online:
Inmates complete a concern form provided by WIDOC and place it into a drop box for resolution.
The following restrictions may be applied by the WIDOC to inmate calls:
If you have an online account with Securus, log in and choose 'Manage Account' then 'Close Account'. If you do not have a online account call prepaid customer service at 1-800-844-6591.
Calls can disconnect for a variety of reasons including:
Many telephone services do not have a billing agreement with CenturyLink Public Communications to allow you to receive a collect call. For example, cell phone and Voice over Internet Protocol (VoIP) providers do not offer Traditional Collect billing options.
Please visit our billing agent Securus' website at https://securustech.net/directbill.
Representatives can investigate technical problems with your phone call, including listening to the call recording to determine the cause. If it is determined that the problem was not caused by another external factor (for example, a bad cell phone connection, transferring a call or placing it on hold, using call forwarding or conferencing), the call can be credited back to the account that was used for the call.
Customer service for Traditional Collect calls billed on a home phone bill is available at 800-844-6591, or click here to inquire online.