Wisconsin Department of Corrections
Rates and Fees
Available Services
FAQ

This site provides information on how to receive calls from inmates at the Wisconsin Department of Corrections (WIDOC).

WIDOC has contracted with CenturyLink to provide calling and account billing services to inmates. Recipients of these calls may include friends, relatives, and attorneys.

Restrictions

The following restrictions may be applied by the WIDOC to inmate calling:

Rate Tables
Inmate Telephone Rates for Wisconsin Department of Corrections
Payment Type Call Type Per Minute
Prepaid Collect ("Advance Connect") Local $0.12
IntraLATA $0.12
InterLATA $0.12
Interstate $0.18
Traditional Collect Local $0.12
IntraLATA $0.12
InterLATA $0.12
Interstate $0.18
Excludes taxes and government-mandated surcharges


Fees
Direct Fees
Prepaid Collect ("Advance Connect") - Account Setup* $0.00
Prepaid Collect - Purchase by phone or internet $3.00
Prepaid Collect - Purchase by live representative $5.95
Prepaid Collect - Purchase by mail** $0.00
Prepaid Collect - Fee for refunding unused balance*** $0.00
Traditional Collect - Bill Processing Fee $0.00
Third Party Fees
Prepaid Collect - Purchase by MoneyGram $10.95
Prepaid Collect - Purchase by Western Union $10.95

* Includes Prepaid Collect

** Certified check,money order, and personal checks are accepted. When paying with a personal check please be aware that a returned check charge of up to $25 may apply for dishonored checks.

*** See also Prepaid Collect refund process below


Available Services
Prepaid Collect ("Advance Connect")
Provided through CenturyLink's billing agent Securus, Advance Connect allows you to receive inmate calls to your specific phone number.

Traditional Collect
Calls are billed on your monthly local phone service bill, if your phone company provides this option. There is no need to set up service; service will be set up automatically when you accept a call. Note that service is subject to credit and a 30-day spending limit.

Or Call 800-844-6591
Or Call 888-664-7839
Payments accepted


Money Orders, and Cashier's Checks, and personal checks are also accepted by mail. Personal checks are subject to a fee of up to $25 if dishonored.

Direct Billing
Direct Billing enables high volume customers to pay for calls using a separate itemized monthly bill. Direct Billing customer service is available at 800-844-6591 or https://securustech.net/directbill.
Inmate Email
Inmate Email is not currently available at WIDOC.

FAQ
Who do I contact about receiving calls from the Wisconsin Department of Corrections (WIDOC)?

Called parties do not need to contact anyone prior to receiving calls from a WIDOC inmate. Each time a WIDOC inmate attempts a call to your number, the system requires your positive acceptance prior to allowing the call to go through. The system also allows you to deny the call or block future calls to your number, in addition to offering the opportunity to hear a rate quote for the call.

Billing services for WIDOC are provided through CenturyLink agent Securus Technologies. Payment options are summarized below, and also available at www.securustech.net/phone-services.

Prepaid Collect (aka "Advance Connect") Calls

An Advance Connect account can be easily set up after receiving your first call from a WIDOC inmate. During the first call, you will receive a brief complimentary conversation with the inmate and then be given the opportunity to establish an account. Alternatively, accounts can be set up CenturyLink's billing agent Securus at 800-844-6591 or www.securustech.net. Please note that taxes are separate from the account balance.

Traditional Collect Calls

Traditional Collect calls can be received by individuals who fall within the following guidelines:

  • The local service provider must have an active collect billing service agreement in place; for example, most cell phone providers do not provide Traditional Collect billing services
  • Services are subject to a 90-day rolling spending limit; if you reach or exceed your spending limit during any rolling 90-day period, your account will be temporarily blocked from receiving additional calls. As your balance drops back below the spending limit, your account will be unblocked and you will be able to accept additional calls up to the spending limit.
  • Note: Your Traditional Collect account is created automatically when you accept a collect call. Therefore, if enrolling in the online account management system at www.securustech.net, you must identify yourself as an existing customer by selecting "Yes, I've used Securus services before". Should you wish to set up a Prepaid Collect ("Advance Connect") or Direct Bill account as a more convenient option, please contact CenturyLink's billing agent Securus at 800-844-6591 or www.securustech.net.

Direct Billed Calls

A Direct Bill account allows you to receive collect calls and have the charges billed directly to you each month by CenturyLink billing agent Securus. This account is a good option if the inmate is incarcerated for longer than two years or if you are an attorney, bail bondsmen, consulate, social worker or other small business or government agency. With verification or approved credit, you can receive an itemized monthly bill statement for your calls.

  • Requires verification or approved credit
  • Enables you to receive all the calls you need to, up to your credit limit, as long as your bill is paid in full by the due date
  • Multiple phone numbers may be added to your account, including cell phones
  • No minimum payment amount
How do I pay for calls?
  • Visa and MasterCard credit cards
  • Debit Card
  • Western Union & MoneyGram
  • Money order, cashier's check, or personal check by mail
  • Local phone bill (Traditional Collect Only)
  • Separate monthly bill (Direct Bill Only)

Can I receive calls on my cell phone?

Yes. You may accept calls on your cell phone by setting up a Prepaid Collect account by calling 800-844-6591 or visiting www.securustech.net.

What are the rates for receiving calls from inmates?

Please click here to view the rate table.

How do I purchase prepaid calling services?

There are Three Ways to Purchase Prepaid Collect ("Advance Connect") Services:

  1. Online: The fastest and easiest way to purchase prepaid phone services is by using the Online Payment Processing Service available at www.securustech.net. This service allows you to conveniently purchase prepaid phone services using a credit or debit card. As soon as your payment is complete, you will have access to the services just purchased.
  2. By phone: Toll-free customer service is available 24/7/365 at 800-844-6591.
  3. By mail: To purchase prepaid phone services using a certified check, money order, or personal check, please mail to:
    CenturyLink/Securus Correctional Billing Services
    PO Box 650757
    Dallas, TX 75265-0757
    • Payments by mail may take 7 to 10 business days to process. To ensure timely processing of your payment, please include your ten digit telephone number as well as your account number on the memo line.
    • When paying with a personal check please be aware that a returned check charge of up to $25 may be applied for dishonored checks. Additional charges such as late payment fees may apply where applicable.
Who do I contact to block or unblock my number from Wisconsin Department of Corrections

Blocks on Phones

When you receive a call from WIDOC inmates, you will be given the option to refuse that call. Additionally, you will be given the option to block all future calls from WIDOC. If a called party blocks their phone number in error, please call customer service at 800-844-6591 to remove the block or online:

  • Log into your account at www.securustech.net
  • Clock on Block & Unblock Calls
  • Select Phone Number
  • Click Unblock
Who does an inmate contact if they are having problems completing calls?

Inmates complete a concern form provided by WIDOC and place it into a drop box for resolution.

What other restrictions are there on calls from WIDOC inmates?

The following restrictions may be applied by the WIDOC to inmate calls:

  • Limits on length of calls (currently 30 minute maximum), limits on number of calls to the same number in a given length of time, in addition to call monitoring, recording, and inmate PIN validation (in order to place calls).
  • Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers.
  • Temporary or permanent denial of phone usage rights for such reasons as disciplinary problems or requests by a called party.
How do I get a refund for unused Prepaid services once my loved one is released?

If you have an online account with Securus, log in and choose 'Manage Account' then 'Close Account'. If you do not have a online account call prepaid customer service at 1-800-844-6591.

Why was my call disconnected?

Calls can disconnect for a variety of reasons including:

  • Accepting call waiting
  • Dropped calls from a cell phone or VoIP number (phone service over the internet) due to poor coverage
  • Placing a call on hold
  • Security reasons within the facilities
Why can't I receive Traditional Collect calls?

Many telephone services do not have a billing agreement with CenturyLink Public Communications to allow you to receive a collect call. For example, cell phone and Voice over Internet Protocol (VoIP) providers do not offer Traditional Collect billing options.

How do I set up a Direct Billed Account?

Please visit our billing agent Securus' website at https://securustech.net/directbill.

My phone call was inaudible or was disconnected prematurely. How can I get a refund for the cost of that call?

Representatives can investigate technical problems with your phone call, including listening to the call recording to determine the cause. If it is determined that the problem was not caused by another external factor (for example, a bad cell phone connection, transferring a call or placing it on hold, using call forwarding or conferencing), the call can be credited back to the account that was used for the call.

Who do I call to inquire about inmate collect calls billed on my home phone bill?

Customer service for Traditional Collect calls billed on a home phone bill is available at 800-844-6591, or click here to inquire online.